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Divers ZorgBREDE ZORG, INDIVIDUELE AANDACHT
Complaints procedure

Your opinion helps us improve our care

We do everything we can to offer you good care. Even so, there may be something you are not satisfied about. Please let us know — we take your feedback seriously and use it to improve our care.

Step by step

How does it work?

We handle a complaint carefully, confidentially and without consequences for your care. In four steps we reach a solution together.

Would you like to think along about our care more broadly? You can also do so through the client council.

More about the client council

  1. Talk about it together

    An open conversation with your support worker or contact person often solves a lot. Please feel free to say what is going on.

  2. File your complaint

    Are you unable to work it out together? Then you can report your complaint to us in writing or by phone. We take every complaint seriously.

  3. We get in touch

    We confirm that we received your complaint and talk with you to find a good solution together.

    You receive confirmation of your report within two working days.

  4. Independent complaints handling

    Are you not satisfied with the way your complaint was handled? Then you can turn to an independent complaints officer or a disputes committee, as arranged in the Wkkgz (the Dutch Care Quality, Complaints and Disputes Act).

Would you like to report a complaint?

Please feel free to contact us. We treat your report confidentially.

Prefer to write? Send your complaint to Divers Zorg, St. Agnetenweg 45, 6545 AT Nijmegen.

E-mail your complaint 06 4849 6899