Good care, every single day
Quality is not an end point but an ongoing process. We work continuously on safe, reliable and personal care — and involve our clients closely in that.
Four pillars under good care
Safe care
We work according to clear agreements and protocols, with the safety of clients first.
Reliable
Keeping our promises is one of our core values. An agreement is an agreement.
Always improving
We evaluate our care regularly and learn from the feedback of clients and staff.
Skilled team
Our staff are well trained and keep developing in their profession.
The client council
Our clients think along and help decide about the care. The client council represents the shared interests of our clients and advises the organisation on the subjects that matter to them.
That way we keep the care close to the people it is really about. Would you like to know more about the client council, or think along yourself? Please feel free to contact us.
The client council thinks along about:
- the quality and safety of the care
- important changes within the organisation
- the well-being and satisfaction of clients
- policy that directly affects clients
How we safeguard quality
You should be able to check whether your trust is justified. That is why we record agreements, evaluate the care together with you and keep our arrangements open to everyone.
Personal care plan
Every client has a personal care plan with clear goals and agreements. We evaluate that plan regularly together with you and adjust it when your situation calls for it.
Measuring satisfaction
We regularly ask clients and the people close to them about their experiences. We discuss the outcomes in the team and turn them into concrete improvements in daily care.
Fixed agreements and protocols
Our staff work according to clear agreements and protocols. That way you know what you can count on and the care stays safe and careful, every single day.
Learning from signals
We take complaints and signals seriously: they help us improve our care. Our complaints procedure describes step by step how we deal with them.
Would you like to know what we can do for you?
Apply for care, or simply get to know us first — we are happy to think along with you.